On Monday, January 22, several pals texted, “USA Today has used another of your quotes in their ‘Don’t Quote Me’ segment.”
It was “If you don’t act as if your name is on the door, it never will be.”
Consider this: every interaction your organization has with customers either strengthens or weakens your relationship. Especially each employee interaction, from the CEO to the technicians and maintenance crews. It’s a sobering thought, isn’t it?
Read More...Last December, my show partner and fellow Hall of Fame speaker Marilyn Sherman and I had the pleasure of attending a Garth Brooks concert at the Colosseum at Caesars Palace—arguably the finest venue on the Las Vegas Strip.
The experience was not just a musical delight; it was a profound lesson in audience engagement, mirroring a habit I’ve cultivated over my decades as a speaker: being my own warm-up act.
Garth, with his charismatic presence, took to the stage, embodying what seasoned speakers and performers understand deeply—building rapport with your audience beforehand creates a more thrilling and impactful experience. He greeted the audience with a candid admission: “The sound is very different with people in the audience. This is going to sound very unprofessional!” This moment of vulnerability and authenticity had the crowd erupting in excitement. At that point, it was just Garth and his audience, no IMAG, no barriers, just a genuine connection.
He reminisced about his previous Vegas shows at the Wynn, which I also had the fortune to attend. Those shows, marked by their simplicity—just Garth and his guitar—left a lasting impression. Yet, this time, he promised something different with the presence of his band. However, first, he wanted to express his gratitude. As the curtain lifted, revealing the band, the stage was set not just for a concert but for an unforgettable experience. The show lasted nearly two and a half hours, with the audience’s energy remaining sky-high throughout.
Read More...This brought back two wonderful memories I have not thought about in years.
In the early stages of my speaking career, I attended one of Zig’s Richer Life courses in Dallas. At that time, my reputation as a top men’s hairstylist preceded me. Zig, intrigued, asked if I would cut his hair. Delighted by the results, he insisted he take me to lunch. As we queued to pay—standing beside the most renowned speaker in the US, in his very hometown—the woman in line behind said, “Excuse me, aren’t you Patricia Fripp? Two months ago, I came to one of your hairstyling events in Lubbock, Texas.”
Zig’s mouth dropped. My comment was, “I told you I was famous.”
Fast forward a few years to Redding, California, where I was slated as the opening act for Zig in front of a two-thousand-strong audience. Post-performance, the atmosphere backstage was tense; Zig’s plane hadn’t landed. Facing the anxious promoter’s team, I declared, “Somebody better entertain them until Zig gets here, and I assume it is none of you.”
Read More...However, there are those in our midst who are heroes every day, for decades. If you were to ask my brother, “How do we become a hero?” Robert would tell you, “By performing acts of quality. Acts of quality are ungovernable by size. A small act of quality is as important to the world as a large act of quality.”
One of the reasons I was so excited to join the Golden Gate Breakfast Club twenty-four years ago, was because of the quality of the members. Many would be considered pillars of the community—judges, admirals, generals, entrepreneurs, and business leaders. Many were much older than I was, and that was the appeal. To be around people of quality. Heroes in their worlds; although, no doubt they would scoff at the suggestion.
In the bustling city of San Francisco, CA, on March 2, there was a celebration of a remarkable man. Les Andersen, at the venerable age of ninety, was honored for his extraordinary career with the Boys and Girls Clubs. This momentous occasion serves as a poignant reminder of the profound impact one individual can have on the lives of others, especially when dedicating their life to service and community improvement.
Read More...Imagine the electrifying atmosphere of a concert, the anticipation in the air, fans buzzing with excitement. There I am, not on the stage, yet at the heart of it all—the merchandise table. Yes, you heard it right. While my career as a presentation skills expert is both exhilarating and fulfilling, nothing quite matches the adrenaline rush I get from being the “guest star merchandizer” at my brother Robert Fripp’s concerts.
Robert, an internationally acclaimed guitarist of King Crimson, and his business partner David Singleton are currently enchanting audiences on their Englishmen Abroad speaking tour. I had the joy of joining them in Santa Cruz, Sacramento, and San Francisco.
Picture this: the crowd’s anticipation building, there I was saying, “Welcome music fans. Can I help you with your merchanting opportunities? Tell your friends Robert Fripp’s sister took your money.” The moment Robert introduces me—“Our guest star merchandizer, my sister Patricia Fripp”—and the crowd erupts, that’s when I feel an indescribable buzz.
Read More...We are all familiar with the expression, “If you want something done, give it to a busy person!” Which leads to a new non-paying, volunteer position.
I accepted the position of president for the Golden Gate Breakfast Club (GGBC). The GGBC was founded in 1946. Our website proclaims, “Come meet people who look at the world from the ‘Sunny-Side Up!’” For decades members have met weekly to interact with each other and hear fascinating speakers. Our members are from various industries, and we benefit from a mixture of ambitious professionals and some active retirees. We are all lifelong learners.
In a world where knowledge is the cornerstone of progress, the convergence of ambitious professionals and active retirees in meetings featuring thought-provoking speakers is a catalyst for unparalleled growth and learning. Three times a month we meet in Zoom, which gives us access to members and speakers from around the globe.
Read More...For sixteen years, the brilliant speaker, author, and consultant Alan Weiss, PhD and I delivered seminars together called The Odd Couple.
How often, in the Q&A portion of a presentation, have you felt like pulling your hair out because someone is droning on before they ask a question?
In 2022, my brother guitarist Robert Fripp and his business partner David Singleton were on a speaking tour on the East Coast of Canada and the US. Their final performance was in Chicago. I attended with my good friend and fellow speaker, Bob Roitblat.
The next fan standing at the center microphone spent fourteen minutes waffling on about every King Crimson and solo Fripp album he had and every performance, city, and year he had seen a show. All before he got to his question. I was in agony. I kept saying to Bob and the other fans next to us, “And your question is?” I wanted to stand on my chair and shout those four simple words.
However, I was concerned my brother would tell me off! Or, I might ruin the evening for him. Although I am certain I would have received applause from the other fans!
As Robert and David will be touring the West Coast in February and March for their Gentlemen Aboard speaking tour, I finally got up the nerve to mention this experience to Brother. Then asked, “Would you have been upset?”
Read More...Academy Award speeches are not the best examples of great acceptance speeches. There are, however, many unforgettable moments.
Here you will find my second list of favorite Oscar segments. We will look to see why.
Meryl Streep, Best Actress, The Iron Lady, said, “This is such an honor. But the thing that counts the most with me is the friendships, and the love, and the sheer joy we have shared making movies together.”
Steven Soderbergh, Best Director, Traffic, said, “I want to thank anyone who spends part of their day creating. I don’t care if it’s a book, a film, a painting, a dance, a piece of theatre, or a piece of music. Anybody who spends part of their day sharing their experience with us. I think the world would be unlivable without art.”
Read More...You need to be gracious, grateful, and humble, yet not so humble or self-deprecating that the audience thinks you are trivializing the honor. In general, Academy Award speeches are not the best examples of great acceptance speeches.
There are, however, many unforgettable moments.
When Russell Crowe won an Oscar for The Gladiator (2000), he dedicated it to “Everyone who has seen the downside of disadvantage.” Then he won the 2002 Golden Globe Award for A Beautiful Mind. First, he gave credit to the characters in the film, offering special thanks to “John and Alicia Nash, for living such an inspirational love story.” He added, “A Beautiful Mind is just a movie, folks, but hopefully it will help us open our hearts to believe that something extraordinary can always happen in our lives.” Wow! His use of alliteration ‘downside of disadvantage’ makes my toes tingle and my eyes water.
Sally Field’s joy when she won the 1979 Academy Award for Norma Rae has never been forgotten: “You like me! You really like me!”
And when she won the 1987 Oscar for Moonstruck, Cher said, “I know this does not mean I am somebody, but I am on my way to becoming somebody.”
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Imagine the impact if your team’s sales presentations are not just good… they were magnetic. This is not a far-fetched dream; it’s a very achievable reality.
Not long ago, a prospect called and said, “Help! My team’s presentations are terrible. We do not consistently tell the same story, and our company has set ambitious goals for this year. I heard from a colleague that you can help.”
This wasn’t just about improving their slide deck. It was about transforming their entire approach to communication.
I suggested a simple yet impactful strategy that works for my best clients. “Let me hear your core presentation, and I’ll offer my suggestions and recommendations. If you like them, we can improve your presentation and then teach that to your team members.” This led to an eye-opening meeting. Larry delivered his best presentation, and as promised, I suggested how it could be more impactful.
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