As a presentation skills expert, I’m often asked, “Where do I find good stories and examples for my presentations?” The answer lies in our everyday experiences. Here are a couple from my own journey, focusing on the important role of customer service. Consider this: every interaction your organization has with customers either strengthens or weakens […]

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As we stride into 2024, it’s crucial to recognize the impact of recency bias – the tendency to overemphasize recent experiences or the latest information when forecasting future events. This bias can skew our expectations, leading us to believe that the near past is a mirror of what’s to come. However, there’s an alternative viewpoint […]

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When you count your riches, do you do it in money or memories? For me, memories win out every time. At this point, most of my friends and I enjoy experiences together instead of exchanging gifts. Many years ago, on my first and only trip to speak at a series of events in South Africa, […]

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Every story has a “Once Upon a Time.”  Part Two. The place where the intricate weave of values, experiences, and influences begins to shape the fabric of our lives. When I was twelve, I knew I was more artistic than academic and enjoyed engaging with, and learning from, adults. It seemed a good idea to […]

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Tell me what you say you want. Show me one week of your life and I will tell you if you will get it.  Every day is a good time to challenge everything you do, expand your thinking, refocus your efforts, and dedicate yourself to your future. If you haven’t done this already this year, […]

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I am on the couch reading “Just Another Brick” by Stephen J Moles “The Restoration of the Historic Walled Gardens at Croome” and remembering a wonderful afternoon spent last year on vacation. As I am back in the UK again, my message is more personal.  I hope you will enjoy it. My brother and I […]

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