What You Can Say Instead of “I’m Sorry” and Build Credibility
A client recently asked me to come up with suggestions for her team members who were overusing the phrase, “I’m sorry” with clients. “I’m sorry” is important when a genuine apology is called for. However, many professionals have developed the habit of apologizing...
How Do You Do Stop Everyone Including the Boss from Dominating Meetings?
When one person dominates a meeting, your goal is not to “shut them down.” Your responsibility is to protect the participation of the whole room. Why does this matter? Because meetings are designed to benefit from the collective experience, expertise, and perspective...
Good Speakers Know the Basics. Great Speakers Know These Techniques
You’re invited to Under the Magnifying Glass: Good to Great Presentations. Recently, I delivered a very successful and well-received presentation at the National Speakers Association Convention, Influence. Based on the enthusiastic feedback, I decided my friends and...
Lest We Forget: Remember The Unsung Heroes
In my presentations, I teach that we must speak to be remembered and repeated. Recently, I experienced something I will always remember and keep repeating. One Sunday, while walking around Pershore Abbey, I spent time studying an extraordinary memorial. As I stood...
