What You Can Say Instead of “I’m Sorry” and Build Credibility

What You Can Say Instead of “I’m Sorry” and Build Credibility

A client recently asked me to come up with suggestions for her team members who were overusing the phrase, “I’m sorry” with clients. “I’m sorry” is important when a genuine apology is called for. However, many professionals have developed the habit of apologizing...
Fashion Becomes Art…And a Lesson for Every Speaker

Fashion Becomes Art…And a Lesson for Every Speaker

In 2014, my friend Nancy Shina and I celebrated years of friendship—and shopping—with a vacation in Paris. One of the highlights was attending Schiaparelli and the Artists (Schiaparelli et les Artistes), during the reopening of the Maison Schiaparelli and renewed...
What a Story Contest Really Teaches You About Speaking

What a Story Contest Really Teaches You About Speaking

Recently, I had the pleasure of giving a rehearsal coaching session for the National Speakers Association Northern California (NSANC) Last Story Standing contestants. Six speakers. Six powerful stories. Five minutes each. And every single one of them was...