What You Can Say Instead of “I’m Sorry” and Build Credibility
A client recently asked me to come up with suggestions for her team members who were overusing the phrase, “I’m sorry” with clients. “I’m sorry” is important when a genuine apology is called for. However, many professionals have developed the habit of apologizing...
What Jay Sebring Taught Me About Success
Earlier in my career, I had the honor and privilege of working for the late, great Jay Sebring, the innovator who transformed men’s hairstyling. Jay took over the luxurious men’s salon where I worked in San Francisco’s Financial District. This was in the early days of...
Fashion Becomes Art…And a Lesson for Every Speaker
In 2014, my friend Nancy Shina and I celebrated years of friendship—and shopping—with a vacation in Paris. One of the highlights was attending Schiaparelli and the Artists (Schiaparelli et les Artistes), during the reopening of the Maison Schiaparelli and renewed...
An Inside Look at the House of Lords
Some invitations are too fascinating to keep to yourself. Recently, I enjoyed the rare privilege of a private tour of the House of Lords with Richard Oliver Faulkner, Baron Faulkner of Worcester. Experiences like this remind me how fortunate we are to meet fascinating...
