Take advantage of every opportunity. I began my career as a hairstylist. Now that I am decades into my next career, I am often asked, “Patricia, how did you become a speaker, author, and executive speech coach?” The simple answer is by noticing and taking advantage of every chance that turned up, that seemed interesting […]
Read More...Are You Looking for the Best Ways to Get Ahead of Your Competition?
All I’ve ever wanted in business is an unfair advantage. Before you raise your eyebrows, let me define the term. An unfair advantage is not lying, cheating, or stealing. It’s exactly the opposite. You get an unfair advantage by doing everything just a little bit better than your competition. Even if you’ve been in business […]
Read More...How to Find Great Lessons in Everyday Life
How Do You Come Up with Stories for Your Presentations? Stories are key to effective presentations. How do you find them? Great lessons can be found in everyday life. How often have you heard a speaker who is funny or profound while seemingly talking about everyday situations? You might think “Nothing like that ever happens […]
Read More...Why and How to Deliver Good Customer Service at Every Level
Good customer service is more than good PR. It is the best way to increase sales from the same customers and also earn recommendations. At a time when every customer counts we must never forget how our customers see us. One single negative contact can ruin your reputation in the eyes of not only that […]
Read More...Do You Know, Like & Trust Your Customers?
Your best customers are the hottest prospects for your competitors. The most effective sales strategies are not just about getting customers, but also deserving and keeping them. Customer experience expert, Shep Hyken and I recently joined forces to discuss how to create a culture of service and make it part of an ongoing sales strategy. […]
Read More...The Best Customer Experience Is The Best Way to Ensure Sales
When you build credibility, trust and confidence with your customers, you build sales. Make great service central to your sales strategy. Friction Can Kill the Customer Experience by Shep Hyken Friction has several meanings according to the Merriam-Webster dictionary: the act of rubbing one thing against another; the force that causes a moving object to […]
Read More...What Is The Secret of Amazing Customer Service? See What Hyken & Fripp Have to Say About Customer Service and Sales
What Is The Secret of Amazing Customer Service? Would you believe attitude? By Shep Hyken, CSP, CPAE, Best Selling Author I was recently invited to meet with a group of 12 executives to talk about customer service. I decided that for this more intimate group setting I would take an interactive approach, a dialogue with […]
Read More...Do You Treat Others, Even Strangers, with Courtesy?
I like to say, “A stranger is a friend, or a customer, you have not met yet.” My friend Jane Jenkins Herlong is a humorist, speaker, and author. You may have enjoyed her comedy and songs on Sirius XM Radio and Pandora. I share this story from her book, Bare Feet to High Heels – […]
Read More...Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results
My friend and fellow Speakers Roundtable member, Mark Sanborn has just released Fred 2.0… Nine years ago, bestselling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story of passion, purpose and commitment inspired millions. Individuals, companies, even cities were inspired […]
Read More...Good Customer Service Is More Than Good PR
At a time when every customer counts we must never forget how our customers see us. One single negative contact can ruin your reputation in the eyes of not only that one customer — but everyone he or she knows as well. After all, word of mouth works both for or against you. You need […]
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