What You Can Say Instead of “I’m Sorry” and Build Credibility

What You Can Say Instead of “I’m Sorry” and Build Credibility

A client recently asked me to come up with suggestions for her team members who were overusing the phrase, “I’m sorry” with clients. “I’m sorry” is important when a genuine apology is called for. However, many professionals have developed the habit of apologizing...
How Do You Do Stop Everyone Including the Boss from Dominating Meetings?

How Do You Do Stop Everyone Including the Boss from Dominating Meetings?

When one person dominates a meeting, your goal is not to “shut them down.” Your responsibility is to protect the participation of the whole room. Why does this matter? Because meetings are designed to benefit from the collective experience, expertise, and perspective...
George Torok Reminded Me Why Specificity Builds Credibility

George Torok Reminded Me Why Specificity Builds Credibility

My friend, Canadian speech coach George Torok, recently wrote an excellent article about the language speakers use that unintentionally damages their credibility. His central message is simple: audiences become sceptical when our words sound bigger than our evidence....
Why Executives Can Benefit From the Power of the Pause

Why Executives Can Benefit From the Power of the Pause

When I begin an executive presentation skills engagement, I study videos of the leadership team speaking about their company. Recently, I watched a founder and CEO who had everything going for him. Brilliant. Charismatic. Leading a company with truly revolutionary...