Sales professionals who stay at the top of their game, frequently review their approaches and methods to selling. The Sales Navigator, Troy Harrison explains five significant changes in sales and how to adapt and thrive in a changing sales environment.
Read More...Five Biggest Changes In Selling
by Troy Harrison
Are you confident when you deliver a presentation to senior management? If yes, great! But if you’re like many others who are intimidated by the very thought of being “in the hot seat,” you may need to work on your public speaking skills. It’s no secret that the higher you go up the corporate ladder, the more important your communication skills become. To position yourself for promotion and career success, you need to be able to sell yourself and your ideas to senior management. In this brief video sample from FrippVT, I share one executive’s true story of a presentation to senior management that went horribly wrong.
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Admittedly, I’m a fan of social media. I post, update, and Tweet daily, as I help people and organizations improve their speaking and sales presentation skills. Unfortunately, many salespeople rely too heavily on social media, hoping it’s a magic path to new business development. I share this article from sales expert, Troy Harrison, who injects a little reality into the social media conversation and explains how sales fundamentals remain essential to the sales process.
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It’s a thrill to be honored as one of the National Speakers Association’s 10 Leading Ladies! All of us have served as president of the Association over the last forty-three years.
The NSA was only 10 years old, when I became its first woman president. As young association, one of our greatest “growing up” challenges was to stop simply worrying each year, “What are we going to do this year?” and to start thinking long-term.
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Your best customers are the hottest prospects for your competitors. The most effective sales strategies are not just about getting customers, but also deserving and keeping them. Customer experience expert, Shep Hyken and I recently joined forces to discuss how to create a culture of service and make it part of an ongoing sales strategy. Enjoy a replay of our web event at the end of this article – brilliant advice from Shep on building customer loyalty:
Read More...Do You Know, Like & Trust Your Customers?
by Shep Hyken
Once you have crafted your message you must also deliver it well. Perhaps you’re under the impression that dynamic speakers always race and pace all over the room or stage? No.
Everything you do adds to or detracts from your message. At the beginning of any presentation you should stand still. People are getting used to you, how you sound, how you speak – how fast, or your cadence, or your accent. You can move, however be strategic with the movement. When you move, move on purpose, on transition, or a movement specific phrase. A transitional line from one of my executive speech coaching client’s was, “Fast forward seven years.” If you told a story where you said, “I walked into the boss’ office…” that is movement specific.
As you can see in this short video, although I am standing in the center front of the stage there’s plenty of movement from my body with my gestures and vocal variety.
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Are your sales conversations about price or are they about value? Do you need to distinguish yourself or your organization from the competition? Learn how to define your unique value and make it central to your sales conversations. Don Hutson is a #1 New York Times best-selling author, author of Selling Value, and Hall of Fame Speaker who has addressed over half of the Fortune 500 Companies.
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When you build credibility, trust and confidence with your customers, you build sales. Make great service central to your sales strategy.
Read More...Friction Can Kill the Customer Experience
by Shep HykenFriction has several meanings according to the Merriam-Webster dictionary: the act of rubbing one thing against another; the force that causes a moving object to slow down when it is touching another object; and the disagreement or tension between people or groups of people. If you think about friction in relation to customer service,
Every sales presentation or conversation is a missed or captured opportunity. If you sound the same as everyone else, you have no advantage. When you learn how to use the right language, in a more effective way, you enjoy a competitive edge and get results. Enjoy this video sample from FrippVT on improving your sales presentations:
Read More...To be powerful and persuasive, keep your sales conversations focused on your clients’ concerns – not on the product or service you provide. Ask the right questions to understand your clients’ concerns. Don Hutson explains how here – plus, enjoy this FrippVT Sales Series video of the two of us discussing how to get amazing results when you sell value.
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Receive free, on-going Fripp webinar invitations, sales and presentation skills information, and special discounts from Executive Speech Coach, Sales Presentation Trainer, and Professional Keynote Speaker, Patricia Fripp, CSP, CPAE. As an added bonus, sign up now and receive a free copy of Patricia Fripp’s How to Present and Teach in the Virtual World.
