How to Present to Senior Management – FrippVT Video

Screenshot FrippVT Present to Senior Management
Patricia Fripp shows you how to confidently present to senior management through FrippVT.

Are you confident when you deliver a presentation to senior management? If yes, great! But if you’re like many others who are intimidated by the very thought of being “in the hot seat,” you may need to work on your public speaking skills. It’s no secret that the higher you go up the corporate ladder, the more important your communication skills become. To position yourself for promotion and career success, you need to be able to sell yourself and your ideas to senior management. In this brief video sample from FrippVT, I share one executive’s true story of a presentation to senior management that went horribly wrong.

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Why Social Media Will Not Replace Prospecting

Sales Person Making a Prospecting Sales Call
Is prospecting still relevant in a world of social media marketing? Absolutely!

Admittedly, I’m a fan of social media. I post, update, and Tweet daily, as I help people and organizations improve their speaking and sales presentation skills. Unfortunately, many salespeople rely too heavily on social media, hoping it’s a magic path to new business development. I share this article from sales expert, Troy Harrison, who injects a little reality into the social media conversation and explains how sales fundamentals remain essential to the sales process.

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Make Decisions for Your Tomorrows Not Just Your Todays

Make your decisions for your tomorrows not just your todays. - Patricia Fripp
“Make your decisions for your tomorrows not just your todays.” – Patricia Fripp

It’s a thrill to be honored as one of the National Speakers Association’s 10 Leading Ladies! All of us have served as president of the Association over the last forty-three years.

The NSA was only 10 years old, when I became its first woman president. As young association, one of our greatest “growing up” challenges was to stop simply worrying each year, “What are we going to do this year?” and to start thinking long-term.

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Do You Know, Like & Trust Your Customers?

Shep Hyken explains how to know, like and trust our customers, so they will in turn know, like and trust us.
Shep Hyken asks, “Does your customer feel a sense of loyalty from you?”

Your best customers are the hottest prospects for your competitors. The most effective sales strategies are not just about getting customers, but also deserving and keeping them. Customer experience expert, Shep Hyken and I recently joined forces to discuss how to create a culture of service and make it part of an ongoing sales strategy. Enjoy a replay of our web event at the end of this article – brilliant advice from Shep on building customer loyalty:

Do You Know, Like & Trust Your Customers?
by Shep Hyken

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Stand Still – The Interesting Truth about Movement

Stand still at the start of your presentation, advice from Executive Speech Coach and Creator of FrippVT, Patricia Fripp
“At the beginning of your presentation, stand still.” Executive Speech Coach and Creator of FrippVT, Patricia Fripp

Once you have crafted your message you must also deliver it well. Perhaps you’re under the impression that dynamic speakers always race and pace all over the room or stage? No.

Everything you do adds to or detracts from your message. At the beginning of any presentation you should stand still. People are getting used to you, how you sound, how you speak – how fast, or your cadence, or your accent. You can move, however be strategic with the movement. When you move, move on purpose, on transition, or a movement specific phrase. A transitional line from one of my executive speech coaching client’s was, “Fast forward seven years.” If you told a story where you said, “I walked into the boss’ office…” that is movement specific.

As you can see in this short video, although I am standing in the center front of the stage there’s plenty of movement from my body with my gestures and vocal variety.

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Selling Value: How to Distinguish Yourself From the Competition

Don Hutson Expert on Selling Value
Don Hutson, CSP, CPAE, NYT Best-Selling Author & Expert on Selling Value

Are your sales conversations about price or are they about value? Do you need to distinguish yourself or your organization from the competition? Learn how to define your unique value and make it central to your sales conversations. Don Hutson is a #1 New York Times best-selling author, author of Selling Value, and Hall of Fame Speaker who has addressed over half of the Fortune 500 Companies.

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The Best Customer Experience Is The Best Way to Ensure Sales

Customer Service Expert, and NYT Bestselling Author, Shep Hyken
Customer experience expert, Shep Hyken is the author of “Amaze Every Customer Every Time.”

When you build credibility, trust and confidence with your customers, you build sales. Make great service central to your sales strategy.

Friction Can Kill the Customer Experience
by Shep Hyken

Friction has several meanings according to the Merriam-Webster dictionary: the act of rubbing one thing against another; the force that causes a moving object to slow down when it is touching another object; and the disagreement or tension between people or groups of people. If you think about friction in relation to customer service,

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To Be Competitive, Learn How to Use The Right Language

Every sales presentation or conversation is a missed or captured opportunity. If you sound the same as everyone else, you have no advantage. When you learn how to use the right language, in a more effective way, you enjoy a competitive edge and get results. Enjoy this video sample from FrippVT on improving your sales presentations:

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How to Increase Sales by Asking Great Questions

To be powerful and persuasive, keep your sales conversations focused on your clients’ concerns – not on the product or service you provide. Ask the right questions to understand your clients’ concerns. Don Hutson explains how here – plus, enjoy this FrippVT Sales Series video of the two of us discussing how to get amazing results when you sell value.

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What Is The Secret of Amazing Customer Service? See What Hyken & Fripp Have to Say About Customer Service and Sales

Amaze Every Customer Every Time book on Customer Service
Amaze Every Customer Every Time

What Is The Secret of Amazing Customer Service?

Customer Service and Sales Expert Shep Hyken
Shep Hyken and Patricia Fripp join forces for How Customer Service Drives Sales.

Would you believe attitude?

By Shep Hyken, CSP, CPAE, Best Selling Author

I was recently invited to meet with a group of 12 executives to talk about customer service. I decided that for this more intimate group setting I would take an interactive approach, a dialogue with the audience rather than a speech or presentation. For one exercise, I divided the executives into two groups. One group was to discuss the best customer service experiences they had ever had, and the other group was to discuss the worst. The two groups were instructed to choose one experience to share – the best of the best and the worst of the worst – when we came back together after 10 minutes.

As it happens, both of the examples they shared came from restaurant experiences. The best customer service story was about a server who went above and beyond when a diner requested a specific beverage, but the restaurant didn’t serve that brand. The server called his wife and asked her to go purchase the drink at the grocery store and bring it to the restaurant. The guest was surprised and delighted, not only to get her drink of choice, but also with the server’s extra effort to take care of her.

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