Never underestimate the importance of a moderator.

In virtual events, the moderator is not the filler between speakers. The moderator is the glue that holds the entire experience together.

When virtual events succeed, audiences credit the content. When they fail, audiences quietly blame the flow. That flow lives or dies with the moderator.

After coaching executives, hosts, and moderators for global virtual events across industries, I can say this with confidence: a skilled moderator can elevate average content, while a weak moderator can sabotage brilliant material.

Here is a proven, platform-agnostic framework any virtual event moderator can use to deliver a polished, professional, high-impact experience.

Start With a Promise, Not a Greeting

Your opening is not housekeeping. It is positioning.

“Hello, glad you’re here” wastes the most valuable real estate in a virtual event: the first 30 seconds.

Instead, open with a promise that answers the audience’s unspoken question: Why should I stay?

Examples:

  • “Thank you for accepting our invitation. You are in for an action-packed, content-rich experience.”
  • “Congratulations on having the vision to be part of this exciting event.”

Then immediately tell them what they will gain. Choose one lead verb and use it once:

  • You will learn
  • You will hear
  • You will discover

List the benefits succinctly. Clarity builds confidence.

How to Moderate a Panel for Live Presentations

Speak to One Person, Not a Crowd

Even when thousands are watching, effective moderators speak as if they are addressing one individual.

Use you, not “we” or “everyone.”

When viewers think, they’re talking to me, engagement rises. When they feel like an anonymous crowd, attention drifts.

This is not a performance trick. It is audience psychology.

Eliminate Vague Language

Virtual audiences have no patience for filler.

Remove:

  • “Things”
  • “Kind of”
  • “Sort of”
  • “We’re going to show you”

Replace with precision:

  • Name what it is.
  • Say what it does.
  • Explain why it matters.

Moderators set the communication standard for the entire event. If you are crisp, others will follow.

Define the Moderator’s Role Out Loud

Early in the program, establish why you are there.

One sentence is enough:
“I’m [Name], and in my role as your moderator, you can feel confident that every presenter will make this event worth your time and attention.”

This signals authority, purpose, and respect for the audience’s schedule.

Manage Time Like a Professional

Nothing builds trust faster than respecting time.

If you can credibly commit to a runtime, say so:
“Stay with us for the next 55 minutes, and not a second longer.”

Audiences stay longer when they know exactly how long “long” is.

Announcements Are Not Content

In virtual events, announcements feel longer than they are.

Deliver essential information quickly, then move on.

If there are incentives for staying until the end, frame them cleanly:
“If you stay with us until the end, you will have the opportunity to receive…”

Pause. Deliver the benefit. Then return immediately to the content.

You can reinforce bonuses later. Do not delay value at the start.

Transitions Are the Moderator’s Superpower

Great moderators do not merely introduce speakers. They connect meaning.

Every transition should do three things:

  1. Reference what was just said
  2. Label why it matters
  3. Point forward

Examples:

  • “That insight is troubling, and it explains why the next segment matters.”
  • “That outcome is inspiring, which brings us to our next conversation.”

If you can influence speakers, ask them to end with a strong final line. Last words that linger make transitions effortless and powerful.

Minimize Humor and Maximize Energy

Virtual audiences are global. Humor does not translate equally across cultures or languages.

Instead of jokes, use:

  • Warmth
  • Energy
  • Enthusiasm
  • A genuine smile

A moderator’s presence should feel engaging, not casual.

This is not a talk show. It is a professional experience with business consequences.

Always Consider: What Do They Need Know, Think, and Do?

What will the result be for them and your company?

After every segment, ask yourself:

  • What should the audience know now?
  • What should they think differently?
  • What should they do next?

Your transitions and summaries should reinforce these outcomes.

Close With Confidence and Direction

The close is not a thank-you. Although you will thank them for a specific, such as “Thank you for your interest in our latest…”. It is a conclusion.

A strong virtual event close includes:

  1. A brief review of the value delivered
  2. An assumptive statement
  3. A clear next step

For example:
“We promised you practical insights and a real-world perspective. I’m confident you agree this exceeded your expectations.”

Then guide them:
“Your next logical step is…”

Deliver Unforgettable Presentations

End with a complete, confident sentence. Never trail off. Your final words should linger.

The Bottom Line

In virtual events, content attracts registration. Moderation determines satisfaction.

A great moderator:

  • Creates momentum
  • Protects clarity
  • Honors time
  • Elevates every speaker

That is not a supporting role. It is a leadership position.

If you want your next virtual event remembered for professionalism, engagement, and results, invest in the moderator and train them to lead, not just introduce.

If you want help developing moderators who can command virtual stages with confidence and credibility, that is exactly what I do.

How to Moderate a Panel for Live Presentations

“Thank you for your new scripting and coaching on my delivery. During the taping, I felt excited, relaxed and confident. You’re amazing!”  Sam Rubin, SVP, Unit 42, Palo Alto Networks

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I am frequently asked how I work with executives who are exceptional at what they do and have never had the time, opportunity, or need to improve their presentation skills.

Until.

A new position.
Higher visibility.
And a mandatory 45-minute presentation to senior leadership and the board of directors.

Now the stakes are high.
The pressure is real.
And suddenly, being brilliant is not enough.

That is usually when they meet me.

Meet Sandy: Smart, Capable, and Under Pressure

Sandy is a new client. She is not a seasoned speaker and is understandably anxious. Her next presentation to the board matters personally and professionally.

Her boss was direct. She told Sandy she needed the Fripp Edge:

  • Audience-first language
  • Strong structure
  • Persuasive message
  • A close that lingers

In our very first coaching session, we worked directly on her script. Not theory. Not platitudes. Precision.

That is where transformation always begins.

The Executive Presentation Shift: What We Changed and Why It Worked

  1. From “Agenda” to Invitation

An agenda slide often sounds like a warning label: Here comes a meeting.
Even if the slide must stay, the language must change.

We reframed it to:
“This is what you can look forward to hearing.”

That single shift moves the board from endurance to attention.

  1. From Speaker-Focused to Audience-Focused

Executives often open with:
“I’m excited to share…”

That centers the speaker’s feelings, not the board’s priorities.

We replaced it with:
“You will be pleased to know…”

Boards assume enthusiasm.
They need confidence.

  1. Anchoring to the Last Board Meeting

Board presentations are never standalone events. They are chapters in an ongoing story.

We tied her opening line to the previous meeting, reinforcing continuity, context, and credibility.

  1. Making the Speaker the Value, Not the Slides

Here is the rule: If you read your slides, you become optional.

We reduced slide text and elevated what Sandy would say out loud:
• Meaning
• Interpretation
• Implications
• Priorities

Slides support. The executive leads.

  1. Adding “Why” and “How,” Not Just Categories

She already had strong categories and outcomes.
We made them persuasive by explaining what makes them possible.

Without why and how, emerging topics like AI can sound like magic.

Leaders invest in strategy, not mythology.

  1. Building Credibility Before Claims

Senior audiences listen differently. They want context before conclusions.

We added credibility builders such as:
“Based on my experience with…”

That is not ego.
That is relevance.

  1. Making Language Executive-Ready

Vague words weaken authority.

We eliminated non-specific words like things and replaced them with:
• Initiatives
• Value
• Outcomes
• Impact

Specificity builds credibility.

  1. Strengthening Transitions and Strategic Repetition

We removed unnecessary transition slides and replaced them with decisive language:

“Now that you understand X, let’s move to Y.”

Key ideas were reinforced multiple times, in different ways, because executives must remember and repeat what matters.

  1. Making the Plan Tangible Through People

Boards relate to people.

We kept the human element in the visuals, named the team, and added one bold line to elevate conviction:

“Together, we are an unbeatable combination.”

  1. Engineering the Close

We ended with:
• A rhetorical question tied to the premise
• A crisp recap
• Genuine appreciation
• One final “Remember…” line

That last line is designed to linger, because hallway conversations often reinforce decisions.

How I Coach Delivery, Not Just Content

  1. Understand that great executive presentations are not only well-written. They are delivered with authority.
  2. Here is additional advice I gave Sandy that is practical, executive-tested, and immediately usable:
  3. Separate major ideas with clear pauses. Treat them like paragraphs.
  4. Start with a good-news expression. Smile before the first line.
  5. When wording disappears, pause. Silence signals confidence.
  6. Make it about them, not you.
  7. Give the reason to care before the details.
  8. Use fresh language, not clichés, like “Thinking outside the box.”
  9. Give credit to others while strengthening your authority.
  10. For SWOTs, speak only to the top priorities.(S – Strengths W – Weaknesses O – Opportunities T –  threats)
  11. Avoid slides that invite unhelpful, in-the-weeds debate.
  12. Use transitions that clearly signal structure.
  13. Learn the crafting process. Great talks are built, not improvised.
  14. Anticipate difficult questions and rehearse composed responses.
  15. Pre-wire sensitive topics with your sponsor.
  16. Ask for help as a strength, not a weakness.
  17. Set expectations that reflect collaboration, not control.
  18. Protect credibility by building in a buffer.
  19. Close with a callback that reinforces the central premise.
  20. Schedule a focused alignment meeting with your leader. Coffee counts.

My Role as an Executive Speech Coach

My job is to help brilliant executives turn complex content into communication that is clear, concise, and credible, with a dash of flair.

In other words:
• More clarity
• More confidence
• More impact that inspires action

Because when visibility rises, communication must rise with it.

And that is where the Fripp Edge makes all the difference.

“Patricia Fripp is amazing. As a speech coach, you’ll never find anyone with her wisdom, experience, and ability.”
Bhavin Shah, CEO & Founder, Moveworks

“Your presentation skills program was just what we needed. The breakout sessions were especially impactful, engaging, insightful, and energising. Our post-event survey results were the best we’ve seen. Thank you for your incredible support. We’re already looking forward to our next collaboration!”                                                                                                                                                        Jake Power, Senior Director, Extreme Networks

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January 18 is my personal anniversary. It is the day I arrived in the United States.

When people ask, “Why did you come to America at age 20 with no job, no contacts, and $500?” my honest answer is, “It seemed like a good idea at the time.”

And it did.

At that point in England, expectations for young women were modest, at best. I had met exactly two people who had ever been to the United States. Like many, I knew America through Hollywood movies. Big dreams, bold personalities, and the promise that anything might be possible.

I will not tell you how many decades ago that was. Let’s just say… a few.

Looking back, I smile at the confidence of youth. The certainty that nothing could possibly go wrong. That sense of adventure, mixed with ignorance and optimism, can be a powerful combination.

Whenever I think of that moment in my life, I think of my dear friend Layne Longfellow, PhD. CPAE who passed away in 2019. Layne was my favorite speaker to watch, bar none.

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Recently, I was interviewed by my NSA colleague Shannon J. Gregg, PhD, for her Life Sciences Sales Lab podcast, and she asked a question that took me straight back to the early 1990s.

“Patricia, when was the first time you coached a scientist?”

That honor goes to my next-door neighbor, Mike Powell. In the mid-1990s, he was a senior scientist at Genentech and deeply involved in research on the AIDS virus. I invited Mike to speak to a group of highly successful women in business, all members of the Continental Breakfast Club.

Before his talk, I suggested, “Most people don’t really know what scientists do. Open by giving us a high-level picture they can relate to.”
Mike didn’t disappoint. He opened by saying:
“𝐁𝐞𝐢𝐧𝐠 𝐚 𝐬𝐜𝐢𝐞𝐧𝐭𝐢𝐬𝐭 𝐢𝐬 𝐥𝐢𝐤𝐞 𝐝𝐨𝐢𝐧𝐠 𝐚 𝐣𝐢𝐠𝐬𝐚𝐰 𝐩𝐮𝐳𝐳𝐥𝐞… 𝐢𝐧 𝐚 𝐬𝐧𝐨𝐰𝐬𝐭𝐨𝐫𝐦… 𝐚𝐭 𝐧𝐢𝐠𝐡𝐭… 𝐰𝐡𝐞𝐧 𝐲𝐨𝐮 𝐝𝐨𝐧’𝐭 𝐡𝐚𝐯𝐞 𝐚𝐥𝐥 𝐭𝐡𝐞 𝐩𝐢𝐞𝐜𝐞𝐬, 𝐚𝐧𝐝 𝐲𝐨𝐮 𝐝𝐨𝐧’𝐭 𝐡𝐚𝐯𝐞 𝐭𝐡𝐞 𝐩𝐢𝐜𝐭𝐮𝐫𝐞 𝐲𝐨𝐮’𝐫𝐞 𝐭𝐫𝐲𝐢𝐧𝐠 𝐭𝐨 𝐜𝐫𝐞𝐚𝐭𝐞.”

You could feel the shift in the room. Everyone leaned forward.

That is the power of a great opening. It creates instant understanding and emotional engagement.
For his close, I encouraged Mike to tie back to that opening and, if possible, elevate it with an inspirational point that reinforced his theme.
He did exactly that.

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It is never too early to begin thinking about a speech.

Before they meet me, many of my corporate clients believe “preparation” starts the week before the presentation. Some believe it starts the night before. Too many believe it starts when they open PowerPoint.

That is not preparation. That is assembly.

A powerful presentation begins long before you write a single sentence or design a single slide.

It begins with thinking. Observing. Listening.

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Every December, I hear the exact phrase from talented professionals and speakers: “Next year is going to be my best year ever.”
Naturally, I am one of them! However, I am smart enough to know that hope is not a strategy. High performers do not drift into exceptional years. They design them.

If we want the coming year to outperform the last, we must begin with the end in mind. Decide, in advance, what success looks like for you. Not vaguely. Most experts will tell you to focus on how much you want to earn. I am going to encourage you to focus on what work energizes you, and what drains you? Clarity at the beginning increases the likelihood you will make good choices.

One of the most powerful confidence builders I know is the calendar. My late friend Jeanne Robertson taught me a lesson I have shared with executives and speakers for decades: schedule your life before you plan your work. In January, block your vacations, family celebrations, and personal priorities first. Then sell what is left. When you control your calendar, you stop reacting and start leading. That sense of control translates directly into confidence, credibility, and better decision-making.

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One December evening, with some of my closest friends, Joe Veneto, Marilyn Sherman, and Ford Saeks, I watched Frankie Moreno at his Christmas show at Myron’s Cabaret Jazz.

As seasoned professional speakers, we were not simply entertained. We were reminded of something essential.

True performers earn their success over decades, not moments.

Frankie’s career began long before Las Vegas headliner status.

He grew up in Santa Cruz. CA and every day he practised signing before he went to school.

At age ten, he appeared on Star Search, singing and playing piano on national television. The show aired after his eleventh birthday, which is why many people remember him as “11.” He did not win. And that is precisely the point.

What he gained instead was far more valuable than a trophy.
Experience. Exposure. And the discipline of performing under pressure.

That early foundation led to international touring as a teenager, to recording albums, to performing with orchestras, and to steadily building mastery. Years later, millions saw his versatility on Dancing with the Stars. As a longtime fan, that remains my favorite video because it revealed not just talent, but total command.

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Why the Best Business Deals Are Won Before the Numbers Are Negotiated

When my friend Michael Sipe, a brilliant mergers and acquisitions specialist, was building his reputation as a business broker, I helped him craft speeches to market his expertise. Mike has always understood something many professionals overlook:

Most business deals are not won on price. They are won on positioning, perception, and personal chemistry.

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A few years ago, during a presentation-skills training session, the sales leaders sat in the room and heard what I was teaching. After the first lunch break, the national sales manager walked to the front of the room, looked at his sixty top associates, and said, “At lunch, the executive sales team and I decided we have no idea how we managed to sell anything before we met Patricia.”

As you can imagine, that got everyone’s attention.

He explained, “It takes us a year to earn the opportunity to deliver an hour-long presentation to a small group of executives from one of our prospects. At that point, a new client relationship is worth between five and ten million dollars.”

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The Appalling State of Applause

At the National Speakers Association, we joke that everyone—including the salad chef—gets a standing ovation. Funny, yes. Accurate, no. Most conferences are far more restrained.

My other association family is the Professional Speechwriters Association, and this year’s conference was one of the best I have ever attended. Early on, we heard from a moderated panel of four seasoned speechwriters discussing the challenges of working in today’s politically charged environment. Their insights were thoughtful. Their stories were brave. Their message was organized, polished, and delivered with clarity.

As they finished—before the Q&A—I was ready for thunderous applause.

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