This is a story my Fripp Associate David Palmer, PhD told at our recent speaking skills class. Hope it makes you think and act like a leader. It was 1952. The Korean War had been going for three years…and the North Koreans were short of resources, especially soldiers. Both sides continued to take POW’s, but […]

Pam Kranhold’s Quality Department at Delta Dental Plan of California is revolutionizing the way they do business for government and their customers. “Over the last two years,” she told me, “we have changed our leadership from a very bland ‘government’ approach to an innovative vision-mission-value focus! It took a number of months to get the […]