What You Can Say Instead of “I’m Sorry” and Build Credibility
A client recently asked me to come up with suggestions for her team members who were overusing the phrase, “I’m sorry” with clients. “I’m sorry” is important when a genuine apology is called for. However, many professionals have developed the habit of apologizing...
Good Speakers Know the Basics. Great Speakers Know These Techniques
You’re invited to Under the Magnifying Glass: Good to Great Presentations. Recently, I delivered a very successful and well-received presentation at the National Speakers Association Convention, Influence. Based on the enthusiastic feedback, I decided my friends and...
Something for Nothing is Better than Nothing for Nothing
Last Monday, I had the pleasure of delivering my second UK seminar of the year for my friend Derek Arden This event raises money for one of Derek’s favorite charities Challengers. He invites friends, clients, and followers, and I do my best to provide value while...

