Customer Service Skills Archives

The Shocking Truth Unveiled! A Journey Through Time

by Patricia Fripp, CSP, CPAE | Dec 15, 2023 | Communication and Marketing, Customer Service Skills, Effective Business Communication Skills, Executive Leadership, Patricia Fripp Articles, Professional Speaking, Your Business Success

As a budding entrepreneur embarking on my journey with my upscale men’s hairstyling salon, I vividly remember attending my first management seminar. This was, of course, many moons ago, yet one statement from that day has stayed with me: ‘Your business is as good as...

Are You Overlooking One of the Best Ways to Find Stories?

by Patricia Fripp, CSP, CPAE | Nov 10, 2022 | Blog, Effective Business Communication Skills, Professional Career Development, Professional Speaking, Public Speaking Skills

Had any good conversations recently? In this message, we’re going to clarify what you may believe are two conflicting ideas. The point of retelling stories you heard, and the idea of only telling stories from your own experience. If you are retelling stories you heard...

Rave Reviews for Deliver Unforgettable Presentations

by Patricia Fripp, CSP, CPAE | Sep 14, 2022 | Blog, Communication and Marketing, Effective Business Communication Skills, Public Speaking Skills, Speech Coach

“I wanted a super bowl quality coach. Patricia Fripp’s help in coaching and scripting was world-class. With Fripp, Darren and Mark on your team, you can go places.” Don Yaeger, Long-Time Associate Editor for Sports Illustrated magazine, Thirteen-Time New York Times...

How to Find Great Lessons in Everyday Life

by Patricia Fripp, CSP, CPAE | Oct 1, 2020 | Blog, Communication and Marketing, Customer Service Skills, Public Speaking Skills

How Do You Come Up with Stories for Your Presentations? Stories are key to effective presentations. How do you find them? Great lessons can be found in everyday life. How often have you heard a speaker who is funny or profound while seemingly talking about everyday...

Stories Are the Best Way to Inspire & Motivate

by Patricia Fripp, CSP, CPAE | May 26, 2020 | Blog, Effective Business Communication Skills, Professional Speaking, Your Business Success

Stories are the best way to inspire and motivate. I was coaching an executive with the Gap. He needed to inspire action and commitment. I first asked him to tell me about himself. He said,“I’m a newly promoted vice president and this is my first speech to the...

The Shocking Truth Unveiled! A Journey Through Time

Are You Overlooking One of the Best Ways to Find Stories?

Rave Reviews for Deliver Unforgettable Presentations

How to Find Great Lessons in Everyday Life

Stories Are the Best Way to Inspire & Motivate

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