My brother Robert Fripp played on David Bowie’s Heroes. One of the lines is “We can be heroes, just for one day.” However, there are those in our midst who are heroes every day, for decades. If you were to ask my brother, “How do we become a hero?” Robert would tell you, “By performing […]

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As a presentation skills expert, I’m often asked, “Where do I find good stories and examples for my presentations?” The answer lies in our everyday experiences. Here are a couple from my own journey, focusing on the important role of customer service. Consider this: every interaction your organization has with customers either strengthens or weakens […]

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As we stride into 2024, it’s crucial to recognize the impact of recency bias – the tendency to overemphasize recent experiences or the latest information when forecasting future events. This bias can skew our expectations, leading us to believe that the near past is a mirror of what’s to come. However, there’s an alternative viewpoint […]

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When you count your riches, do you do it in money or memories? For me, memories win out every time. At this point, most of my friends and I enjoy experiences together instead of exchanging gifts. Many years ago, on my first and only trip to speak at a series of events in South Africa, […]

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Every story has a “Once Upon a Time.”  Part Two. The place where the intricate weave of values, experiences, and influences begins to shape the fabric of our lives. When I was twelve, I knew I was more artistic than academic and enjoyed engaging with, and learning from, adults. It seemed a good idea to […]

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Tell me what you say you want. Show me one week of your life and I will tell you if you will get it.  Every day is a good time to challenge everything you do, expand your thinking, refocus your efforts, and dedicate yourself to your future. If you haven’t done this already this year, […]

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