What You Can Say Instead of “I’m Sorry” and Build Credibility
A client recently asked me to come up with suggestions for her team members who were overusing the phrase, “I’m sorry” with clients. “I’m sorry” is important when a genuine apology is called for. However, many professionals have developed the habit of apologizing...
How Do You Do Stop Everyone Including the Boss from Dominating Meetings?
When one person dominates a meeting, your goal is not to “shut them down.” Your responsibility is to protect the participation of the whole room. Why does this matter? Because meetings are designed to benefit from the collective experience, expertise, and perspective...
Is Your Company Making This Dramatic Mistake?
Success is More than a Brilliant Product Last week, a young man booked time with me for advice on his sales presentations. He had recently joined an AI startup. During his interview, his boss promised to train him. He works virtually. Then reality intervened. His boss...
