What You Can Say Instead of “I’m Sorry” and Build Credibility

What You Can Say Instead of “I’m Sorry” and Build Credibility

A client recently asked me to come up with suggestions for her team members who were overusing the phrase, “I’m sorry” with clients. “I’m sorry” is important when a genuine apology is called for. However, many professionals have developed the habit of apologizing...
How Do You Do Stop Everyone Including the Boss from Dominating Meetings?

How Do You Do Stop Everyone Including the Boss from Dominating Meetings?

When one person dominates a meeting, your goal is not to “shut them down.” Your responsibility is to protect the participation of the whole room. Why does this matter? Because meetings are designed to benefit from the collective experience, expertise, and perspective...
Under the Magnifying Glass: How Good Presentations Become Great

Under the Magnifying Glass: How Good Presentations Become Great

If you are attending the National Speakers Association’s Influence convention, I have a question. How good could your presentation become if someone showed you exactly what to improve? Join me for my breakout session: Under the Magnifying Glass: How Good Presentations...
Fashion Becomes Art…And a Lesson for Every Speaker

Fashion Becomes Art…And a Lesson for Every Speaker

In 2014, my friend Nancy Shina and I celebrated years of friendship—and shopping—with a vacation in Paris. One of the highlights was attending Schiaparelli and the Artists (Schiaparelli et les Artistes), during the reopening of the Maison Schiaparelli and renewed...