You May Be Shocked at What the Sales Manager Admitted

A few years ago, during a presentation-skills training session, the sales leaders sat in the room and heard what I was teaching. After the first lunch break, the national sales manager walked to the front of the room, looked at his sixty top associates, and said, “At...

Want to Know Why Your Weak Words Are Taking Away Your Power?

My speech coaching clients frequently hear me say, “Are you going to do it, or kind of do it? Remember, you do not ‘kind of’ or ‘sort of’ do anything.” Even seasoned executives who should know better use these weak words and phrases. Often,...

The Power of Structure: Theater Meets Speaking

Recently, I had the joy of seeing the magnificent show A Beautiful Noise at The Smith Center in Las Vegas. This is, of course, the life story of Neil Diamond. Having seen him perform live before, I knew to expect magic, and I wasn’t disappointed. Part of the show’s...

Do You Realize You Can Make Every Conversation an Education?

From a young girl who loved to work in my father’s office during school holidays, I have always been fascinated with business. The first day I went to work as an apprentice hairdresser, Dad said, “In your career, do not concentrate on making a lot of money. Rather,...