It is your obligation and responsibility not to let them forget you. We all know reselling your satisfied customers is easier than finding new ones. However, you are failing your customers if they don’t see how you can serve them differently than they first engaged with you. Never assume that customers, clients, and prospects know […]

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How do you write a good acceptance speech? Start early, be yourself, honor those who’ve helped you, state your connection to the organization giving you the award, and rehearse…again…again and again. Every year the American Payroll Association honors their Man and Woman of the Year. The next year at the annual conference call Congress they […]

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How often have you heard a great presentation where you left energized and enthusiastic, only to get sidewalk amnesia? You forget why you were inspired. By the time you hit the car, the speaker’s message – and your excitement – is lost. Have you delivered a presentation like that? An unforgettable presentation is “sticky.” It […]

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When you’re an engineer presenting at a user meeting or customer conference, you are the expert on the topic you plan to deliver to your customers. Remember, your audience does not want to know everything you know; they just need to know about the subject of your presentation. You can connect with your audience, regardless […]

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Learn the Right Way to Prepare a Presentation When you open your mouth at every stage of your career, you sell yourself, your ideas, your value, and your ability. Fortunately, even if you’re not a born communicator, the ability to deliver a powerful presentation can be learned. I share this story about one intelligent and […]

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Q: What is the secret of delivering a good presentation? A: The audience is interested. Q: How do I know that they will be? A: If it is interesting, entertaining, and your audience can see themselves in your presentations… your audience will be interested. Therefore, ask yourself these three questions: Who is my audience? What […]

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What Do You Really Mean? Every day in my role as an executive speech coach and the creator of FrippVT, I always say, “Specificity builds credibility.” I listen to intelligent engineers, experienced leaders, and true experts in every field and find that too many are sloppy speakers. If you want to build your credibility, listen […]

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