Good customer service is more than good PR. It is the best way to increase sales from the same customers and also earn recommendations. At a time when every customer counts we must never forget how our customers see us. One single negative contact can ruin your reputation in the eyes of not only that […]
Read More...How to Get the Best Results When Working as A Team
A Team Is More than a Group of People John Amatt is a mountain climber, explorer, and popular motivational speaker. I had the pleasure of meeting him and learned from our meeting. Enjoy this story he told me. When John Amatt led the 1982 Canadian team on a successful Mount Everest expedition, only three […]
Read More...3 Great Techniques for You to Captivate Your Audience
3 Great Techniques for You to Captivate Your Audience When your message is memorable, your communication clear, and your presentation powerful, you will position yourself for greater success. If you are a leader, manager, executive, sales professional, or keynote speaker, you are more effective when you tell great stories and use good examples. These three […]
Read More...How to Sound Intelligent When You Present
Choose your words carefully to build credibility, sound intelligent, and make your message understood. When you do, you can be repeated frequently from boardroom to convention hall.
Read More...The First 30 Seconds – Expert Advice on Innovative Openings
Do you immediately engage your audience? Powerful openings are key to successful presentations. Learn how to craft and deliver your openings so you always engage your audience within the first 30 seconds of your talk. The First 30 Seconds Innovative Openings Launch Memorable Meetings Patricia Fripp was coaching a CEO from a major corporation. He […]
Read More...Lost Without PowerPoint? 7 Tips to Make It Powerful
Does your PowerPoint support your message or distract your audience? Understanding when and how to use PowerPoint for maximum impact, you can make it powerful.
Read More...The Hollywood Formula for Successful Storytelling – Expert Advice
Use this Hollywood formula for successful storytelling and make your presentation powerful and persuasive. The hero or protagonist in your story is not necessarily a heroic character – just the person through whose eyes we see the story.
Read More...Technique – The Best Way to Perfect Presentations
Practice Makes Perfect – Or Does it? I’m a believer in learning through repetition and reinforcement. However, as we practice and rehearse our presentations we need to ask ourselves, “Am I practicing to improve or to reinforce bad habits?” The reality is that we are doing both. You’re familiar with the expression, “Practice makes perfect.” […]
Read More...Success Stories – What Happens When You Market to Competitors?
Before we look at what we say to convince any prospect to do business with us, we need to remind ourselves of the amount of preparation that goes into getting the appointment. What is lost if we do not take the opportunity as seriously as we should? Listen to a short segment from my online […]
Read More...It is Not Your Customer’s Responsibility to Remember You
It is your obligation and responsibility not to let them forget you. We all know reselling your satisfied customers is easier than finding new ones. However, you are failing your customers if they don’t see how you can serve them differently than they first engaged with you. Never assume that customers, clients, and prospects know […]
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