Had any good conversations recently? In this message, we’re going to clarify what you may believe are two conflicting ideas. The point of retelling stories you heard, and the idea of only telling stories from your own experience. If you are retelling stories you heard in conversation, and you make heroes of the people who […]

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One January, Mark, a district sales manager from a biotech company, was preparing to moderate a panel at the Las Vegas National Sales Meeting. He was nervous about his new role in front of a 100-person audience. In our pre-coaching communications, I noticed his email signature line included a quote about “moving fast.” He explained […]

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Any Reasonable Person Might Despair But hope is unreasonable and love is greater even than this. These simple and powerful words are from my brother, Robert Fripp. This is an apolitical message to remind us all that while we may struggle to improve our business, presentations, and lives, others fight for theirs. Recently, I had […]

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Are you confident your sales presentations are more consistently compelling than your competition’s? When I work with sales teams to help drive more business, we look at every communication in the sales process. What I have observed is that when several sales team members deliver formal presentations to the prospect, they miss out on a […]

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The Secret of Conversation is to Ask Questions Your prospects and customers can give you important feedback, both directly and indirectly, but perhaps there is another great way to find out how you are doing. This is a blast from my past. After addressing a group of sales contest winners in Hawaii, I was on […]

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What makes a Hollywood movie great? Exactly the same principles that will make a good keynote speech great. A great story with a message. Screenwriter Robert McKee says, “Stories are the creative conversion of life itself into a more powerful, clearer, more meaningful experience.” We all love stories because when told well,  have larger-than-life characters, […]

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