A sales manager’s shocking secret and four sales secrets to help you sell more… I Did Not Expect to Hear This! Imagine my surprise when the national sales manager said this to 60 of his top associates, “At lunch, the sales team and I decided we have no idea how we managed to sell anything […]

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As a presentation skills expert, people frequently ask, “Patricia, what happens when I have to cut my presentation?” For professional speakers, it is not uncommon to be booked for an hour’s time and have your slot cut to 40 minutes to keep the client on schedule. Business meetings often run over and take a lot […]

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The key to connection is conversation. The secret of conversation is asking questions. The quality of the answers you receive depends upon the quality of your questions. That is critical in sales. Learning how to ask relevant questions was an important part of my own educational experience. When I was a young woman, I was […]

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With hundreds of millions now working from home and communicating through Zoom, you have an advantage when you understand how to make Zoom work for you. Patricia Fripp and Director of Client Experience for FrippVT, Paul Griffin team up to share their best practices and technical expertise to help you get the most from Zoom:

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It is your obligation and responsibility not to let them forget you. We all know it is easier to resell your satisfied customers than find new ones. However, you are failing your customers if they don’t know how you can serve them in different ways than they first engaged with you. Never assume that customers, […]

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Is fear of death really second only to fear of public speaking? Maybe you can relate? A presentation is the most cost-effective way to generate interest in your services, products, expertise, or organization. Consider, how many contacts, clients, buyers you might capture with a 20-minute talk? If the thought of a great outcome isn’t enough […]

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