What Is in Your Closet? Earlier in my speaking career when I was often hired to speak at Spouse Programs at conventions, my speech was called, “Clean Out the Closets of Your Life.” The premise was, we can relate to cleaning out the garage and attic. How about the people, habits, and thoughts that could […]

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Recently, I had the pleasure of joining Derek Arden’s Monday Night Live chat show for his fourth-anniversary show. Derek asked us all to give five ideas in five minutes. Alongside my esteemed colleagues Tim Durkin, Tracy Hooper, and Will Kintish, we embarked on a mission to distil our wisdom into five-minute nuggets. However, in a […]

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On Monday, January 22, several pals texted, “USA Today has used another of your quotes in their ‘Don’t Quote Me’ segment.” It was “If you don’t act as if your name is on the door, it never will be.” Consider this: every interaction your organization has with customers either strengthens or weakens your relationship. Especially […]

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After my LinkedIn posts about my Frippicisms™, Rich Ermlick wrote “You have more Zingers than Zig Ziglar.” This brought back two wonderful memories I have not thought about in years. In the early stages of my speaking career, I attended one of Zig’s Richer Life courses in Dallas. At that time, my reputation as a […]

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When you have regular access to thought-provoking speakers, in the same meeting with interesting audience members, your life will be greatly improved. We are all familiar with the expression, “If you want something done, give it to a busy person!” Which leads to a new non-paying, volunteer position. I accepted the position of president for […]

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Accepting an award is like walking a tightrope. You need to be gracious, grateful, and humble, yet not so humble or self-deprecating that the audience thinks you are trivializing the honor. In general, Academy Award speeches are not the best examples of great acceptance speeches. There are, however, many unforgettable moments. A few of my […]

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As a presentation skills expert, I’m often asked, “Where do I find good stories and examples for my presentations?” The answer lies in our everyday experiences. Here are a couple from my own journey, focusing on the important role of customer service. Consider this: every interaction your organization has with customers either strengthens or weakens […]

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