What You Can Say Instead of “I’m Sorry” and Build Credibility

What You Can Say Instead of “I’m Sorry” and Build Credibility

A client recently asked me to come up with suggestions for her team members who were overusing the phrase, “I’m sorry” with clients. “I’m sorry” is important when a genuine apology is called for. However, many professionals have developed the habit of apologizing...
Good Speakers Know the Basics. Great Speakers Know These Techniques

Good Speakers Know the Basics. Great Speakers Know These Techniques

You’re invited to Under the Magnifying Glass: Good to Great Presentations. Recently, I delivered a very successful and well-received presentation at the National Speakers Association Convention, Influence. Based on the enthusiastic feedback, I decided my friends and...
George Torok Reminded Me Why Specificity Builds Credibility

George Torok Reminded Me Why Specificity Builds Credibility

My friend, Canadian speech coach George Torok, recently wrote an excellent article about the language speakers use that unintentionally damages their credibility. His central message is simple: audiences become sceptical when our words sound bigger than our evidence....