The Presentation Is Bigger Than the Speech
You don’t have to be the star to help make the show a success. Recently, my friend and colleague Tracy Spears, CSP, spoke at the Keurig Dr Pepper Territory Leaders Conference. I was there to hear Tracy’s presentation and support her. That is one of the pleasures of...
When History Comes Alive on Stage
Recently, I attended a fascinating speakers’ conference, the Veteran Speakers Network. Terry Brock hosted the Friday evening entertainment, creating his own version of Steve Allen’s Meeting of Minds. Meeting of Minds was an unusual and highly regarded PBS television...
What You Can Say Instead of “I’m Sorry” and Build Credibility
A client recently asked me to come up with suggestions for her team members who were overusing the phrase, “I’m sorry” with clients. “I’m sorry” is important when a genuine apology is called for. However, many professionals have developed the habit of apologizing...

