What You Can Say Instead of “I’m Sorry” and Build Credibility
A client recently asked me to come up with suggestions for her team members who were overusing the phrase, “I’m sorry” with clients. “I’m sorry” is important when a genuine apology is called for. However, many professionals have developed the habit of apologizing...
Good Speakers Know the Basics. Great Speakers Know These Techniques
You’re invited to Under the Magnifying Glass: Good to Great Presentations. Recently, I delivered a very successful and well-received presentation at the National Speakers Association Convention, Influence. Based on the enthusiastic feedback, I decided my friends and...
What Jay Sebring Taught Me About Success
Earlier in my career, I had the honor and privilege of working for the late, great Jay Sebring, the innovator who transformed men’s hairstyling. Jay took over the luxurious men’s salon where I worked in San Francisco’s Financial District. This was in the early days of...

