For sixteen years, the brilliant speaker, author, and consultant Alan Weiss, PhD and I delivered seminars together called The Odd Couple. One technique I learned from Alan, and have continued to use, is the practice of asking, “And your question is?” How often, in the Q&A portion of a presentation, have you felt like pulling […]

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Academy Award speeches are not the best examples of great acceptance speeches. There are, however, many unforgettable moments. Here you will find my second list of favorite Oscar segments. We will look to see why. Oscar examples that make the speech bigger than the recipient. Meryl Streep, Best Actress, The Iron Lady, said, “This is […]

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Accepting an award is like walking a tightrope. You need to be gracious, grateful, and humble, yet not so humble or self-deprecating that the audience thinks you are trivializing the honor. In general, Academy Award speeches are not the best examples of great acceptance speeches. There are, however, many unforgettable moments. A few of my […]

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As a presentation skills expert, I’m often asked, “Where do I find good stories and examples for my presentations?” The answer lies in our everyday experiences. Here are a couple from my own journey, focusing on the important role of customer service. Consider this: every interaction your organization has with customers either strengthens or weakens […]

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Watch your use of “Basically” and “Simply” Many of my clients offer complex solutions to solve their customers’ problems, streamline their businesses, and protect their valuable assets. They engage me to help their technology experts simplify the complexity of their offerings so that their buyers will understand why it is a good investment. I tell […]

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When I sit down with my clients to discuss their sales presentations, I often ask, “How long is your presentation?” t used to shock me when they replied, “Twelve slides.” When I inquired, “How do you design your sales presentation?” it was dreadful to hear, “We get the slide deck.” When you begin the process […]

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Twelve Years Later: Reliving the Unforgettable Presentation Experience In 2011, Salve Finance from Slovakia invited Darren LaCroix and me to deliver a presentation skills program in Las Vegas. The audience was their sales winners. Our challenge was… nobody spoke English. As their president, Peter explained, “Our generation grew up speaking Russian. We did not learn […]

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Every story has a “Once Upon a Time.”  Part Two. The place where the intricate weave of values, experiences, and influences begins to shape the fabric of our lives. When I was twelve, I knew I was more artistic than academic and enjoyed engaging with, and learning from, adults. It seemed a good idea to […]

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