I like to say, “A stranger is a friend, or a customer, you have not met yet.” My friend Jane Jenkins Herlong is a humorist, speaker, and author. You may have enjoyed her comedy and songs on Sirius XM Radio and Pandora. I share this story from her book, Bare Feet to High Heels – […]
Read More...Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results
My friend and fellow Speakers Roundtable member, Mark Sanborn has just released Fred 2.0… Nine years ago, bestselling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story of passion, purpose and commitment inspired millions. Individuals, companies, even cities were inspired […]
Read More...Customer Service Secret
“If you roll out the red carpet for a billionaire, they won’t even notice it. If you roll out the red carpet for a millionaire, they expect it. If you roll out the red carpet for a thousandaire, they appreciate it. If you roll out the red carpet for a hundredaire, they tell everybody they […]
Read More...Sales Presentations: Are you making these mistakes?
Readers tell me they enjoy my website, and keep coming back, because of the free advice they find. This is presented in my blog, my free articles on public speaking, sales presentations, customer service and leadership. If you have not downloaded my 11 Mistakes Salespeople Make in Their Presentations…click now!
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