Good customer service is more than good PR. It is the best way to increase sales from the same customers and also earn recommendations. At a time when every customer counts we must never forget how our customers see us. One single negative contact can ruin your reputation in the eyes of not only that […]
Read More...How to Get the Best Results When Working as A Team
A Team Is More than a Group of People John Amatt is a mountain climber, explorer, and popular motivational speaker. I had the pleasure of meeting him and learned from our meeting. Enjoy this story he told me. When John Amatt led the 1982 Canadian team on a successful Mount Everest expedition, only three […]
Read More...3 Great Techniques for You to Captivate Your Audience
3 Great Techniques for You to Captivate Your Audience When your message is memorable, your communication clear, and your presentation powerful, you will position yourself for greater success. If you are a leader, manager, executive, sales professional, or keynote speaker, you are more effective when you tell great stories and use good examples. These three […]
Read More...How to Sound Intelligent When You Present
Choose your words carefully to build credibility, sound intelligent, and make your message understood. When you do, you can be repeated frequently from boardroom to convention hall.
Read More...Lost Without PowerPoint? 7 Tips to Make It Powerful
Does your PowerPoint support your message or distract your audience? Understanding when and how to use PowerPoint for maximum impact, you can make it powerful.
Read More...Make The Most of Your Opportunities with Impact Phrases
Great communicators are remembered and repeated. To make your message more memorable, pay close attention to how you order your words and phrases, even within a single sentence. Thoughtful choices in word order, give you the opportunity to highlight your most significant information and deliver this as “impact phrases.” Audiences engage when we present information […]
Read More...How to Shorten Your Presentation without Losing Impact
Imagine, you’ve done all the work to prepare and rehearse a major presentation and at the last minute you’re told, “I’m so sorry, but we’re short on time. Can you give us the five-minute version?” Is it possible to shorten a presentation without losing all of your impact? Yes. Don’t panic. After all, a sound […]
Read More...For Engineers – How to Speak Effectively at Customer Conferences
When you’re an engineer presenting at a user meeting or customer conference, you are the expert on the topic you plan to deliver to your customers. Remember, your audience does not want to know everything you know; they just need to know about the subject of your presentation. You can connect with your audience, regardless […]
Read More...Criticism: How to Turn Gripes into Growth
Criticism: How to Turn Gripes into Growth Criticism, also known as feedback, can help us improve our presentation skills. No one enjoys being criticized, but if you want to succeed, you must overcome your natural instincts and actively seek out feedback, good and bad. After years as a professional speaker, I understand. Some years I […]
Read More...Why Is Eye Contact Important? How Long? When?
Your presentation can be powerful and persuasive when you connect with your audience both intellectually and emotionally. Eye contact is essential to creating an emotional connection with an audience of any size. This is true whether you’re speaking one-on-one or delivering a formal presentation from the stage. Eye contact gives you an edge in business. […]
Read More...
