The Presentation Is Bigger Than the Speech

You don’t have to be the star to help make the show a success. Recently, my friend and colleague Tracy Spears, CSP, spoke at the Keurig Dr Pepper Territory Leaders Conference. I was there to hear Tracy’s presentation and support her. That is one of the pleasures of...
What James Lipton Can Teach Professional Speakers

What James Lipton Can Teach Professional Speakers

I have been given a fascinating assignment. Henry DeVries invited me to moderate a UCLA masterclass, Speak and Get Paid, interviewing five legends whose expertise spans voice, comedy, business, storytelling, speaking, writing, and publishing. They are: Arthur Samuel...
What You Can Say Instead of “I’m Sorry” and Build Credibility

What You Can Say Instead of “I’m Sorry” and Build Credibility

A client recently asked me to come up with suggestions for her team members who were overusing the phrase, “I’m sorry” with clients. “I’m sorry” is important when a genuine apology is called for. However, many professionals have developed the habit of apologizing...
How Do You Do Stop Everyone Including the Boss from Dominating Meetings?

How Do You Do Stop Everyone Including the Boss from Dominating Meetings?

When one person dominates a meeting, your goal is not to “shut them down.” Your responsibility is to protect the participation of the whole room. Why does this matter? Because meetings are designed to benefit from the collective experience, expertise, and perspective...