As a presentation skills expert, I’m often asked, “Where do I find good stories and examples for my presentations?” The answer lies in our everyday experiences. Here are a couple from my own journey, focusing on the important role of customer service. Consider this: every interaction your organization has with customers either strengthens or weakens […]
Read More...Be the Star of Your Own Show: Hollywood’s Advice on Dressing for Success
Do you hold the position, earn the salary, or command the respect you believe you deserve? If not, I encourage you to dress and speak for the role you aspire to, not merely the one you currently have. When I was growing up, my mother gave me great advice. “Patricia, of course, it is the […]
Read More...The Shocking Truth Unveiled! A Journey Through Time
As a budding entrepreneur embarking on my journey with my upscale men’s hairstyling salon, I vividly remember attending my first management seminar. This was, of course, many moons ago, yet one statement from that day has stayed with me: ‘Your business is as good as your worst employee.’ Quite the alarming thought, isn’t it? Fast […]
Read More...Every Moment Counts: Lessons in Opportunity from TV to YouTube Stardom
Want Success? You Never Know Where Your Next Big Break Is Coming From! A Blast from the Past Frippicism® Opportunity does not knock once. It knocks all the time we do not always recognize the sound. Earlier in my speaking career, I was mostly a keynote speaker. Recently, I was having fun reviewing a couple […]
Read More...Want to Make More Sales? Please Lose These Words
Watch your use of “Basically” and “Simply” Many of my clients offer complex solutions to solve their customers’ problems, streamline their businesses, and protect their valuable assets. They engage me to help their technology experts simplify the complexity of their offerings so that their buyers will understand why it is a good investment. I tell […]
Read More...Are Your Visual Aids Really Helping You Make More Sales?
When I sit down with my clients to discuss their sales presentations, I often ask, “How long is your presentation?” t used to shock me when they replied, “Twelve slides.” When I inquired, “How do you design your sales presentation?” it was dreadful to hear, “We get the slide deck.” When you begin the process […]
Read More...How to Win With An Audience Who Does Not Speak Your Language
Twelve Years Later: Reliving the Unforgettable Presentation Experience In 2011, Salve Finance from Slovakia invited Darren LaCroix and me to deliver a presentation skills program in Las Vegas. The audience was their sales winners. Our challenge was… nobody spoke English. As their president, Peter explained, “Our generation grew up speaking Russian. We did not learn […]
Read More...The Screenplay of Your Life: Time for a Rewrite?
Every story has a “Once Upon a Time.” Part Two. The place where the intricate weave of values, experiences, and influences begins to shape the fabric of our lives. When I was twelve, I knew I was more artistic than academic and enjoyed engaging with, and learning from, adults. It seemed a good idea to […]
Read More...Once Upon a Time Technique
Every story has a “Once Upon a Time.” The place where the intricate weave of values, experiences, and influences begins to shape the fabric of our lives. As a speech coach, I guide my clients to revisit their own “Once Upon a Time,” unraveling the threads of their past to better understand the tapestry of […]
Read More...You Don’t Like It: Learn from It. Transform Criticism into Success
Criticism, or as you may prefer to call it, “constructive feedback,” is an invaluable resource for anyone looking to refine their presentation skills. While the sting of criticism can be unsettling, embracing it as a tool for growth is a hallmark of a seasoned professional. The Audience as Critics In my extensive career as a […]
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