I was a hairstylist for 24 years and as I said on 60 Minutes – and if you’re on 60 Minutes you’ll tell everybody – “I used to work on the outside of peoples’ heads, now I work on the inside, so there’s only half an inch difference.”
Read More...Fred 2.0: New Ideas on How to Keep Delivering Extraordinary Results
My friend and fellow Speakers Roundtable member, Mark Sanborn has just released Fred 2.0… Nine years ago, bestselling author and business consultant Mark Sanborn introduced the world to Fred, his postman, who delivered extraordinary service in simple but remarkable ways. Fred’s story of passion, purpose and commitment inspired millions. Individuals, companies, even cities were inspired […]
Read More...Building relationships with virtual communication
Topic — Building relationships with virtual communication Thursday, October 11th – 11am Pacific 2pm Eastern Guest — Patricia Fripp of Fripp & Associates Topic — Building relationships with virtual communication Details: – how to gain a competitive advantage when using virtual communication – how does a consultant select the best digital marketing tool set – […]
Read More...Do You Feel Underappreciated at Work? Try These Suggestions
I never forgot being booked to speak for Microsoft at their Women’s Conference because the chairperson had read and loved an article I wrote about what to do when you’re not being appreciated. However, I wish I had found David Spark’s article to share. Enjoy and thanks David. 9 Surefire Ways to be Appreciated at […]
Read More...Using Power Questions to Deepen Your Relationships
Andrew Sobel is a true expert on developing and sustaining long-term client relationships. He’s authored over eight acclaimed and bestselling books on the subject. Early in Andrew’s career, I was his speech coach. Now as a speaker, Andrew’s message is especially relevant to companies that need to standout in increasingly crowded markets: Ask, Don’t Tell: Using Power Questions to Deepen Your Relationships by Andrew Sobel Once […]
Read More...Using Power Questions to Engage with Prospects
Ask, Don’t Tell: Using Power Questions to Engage with Prospects By Andrew Sobel, coauthor of Power Questions: Build Relationships, Win New Business, and Influence Others One of my speech coaching clients and long time friends Andrew Sobel writes many great books. Enjoy this taste of Power Questions. The CEO of a $12 billion company summed […]
Read More...How to Add Value as a Speaker: Make Meetings Fun and Exciting
“OSCARS” – A Pacific Bell meeting was held around the time of the Academy Awards. The creative meeting planner set up an awards ceremony and asked the managers to wear formal evening dress. This sounded so creative to me that, even though my speech was later in the day, I wanted to be part of it (at no extra cost to the client). “Oscars” were given out in categories like customer service, sales, and money-making ideas. Wearing an evening gown, I sashayed across the stage to deliver the envelopes containing the names of the winners. As the nominees in each category were announced, a giant video screen showed their photos. The first two were always famous movie stars, the third an employee. Would you believe it? Pacific Bell employees beat out the movie stars every time! Everyone who accepted an Academy Award had to give a short speech. It was innovative, memorable, and fun.
Read More...Why Do People Say “Yes?” The “6 Weapons of Influence”
Why do people say ‘yes’? How can we get them to comply with our requests? I asked my Fripp Associate David Palmer, PhD, MBA, CPA, an expert on negotiations and marketing. David Palmer has read more business books and management books than any other person I have ever met; without hesitation, he always refers to […]
Read More...Want to Make Your Webinars More Exciting?
Be creative. Think Hollywood! Tell stories and give examples as you go through your program, the same way you would in person. However, your Webinar needs more visuals to help engage the audience. Use more slides than with an in-person presentation. Add bullet points one at a time as you “build.” Don’t present a list of all your points before you discuss them. Keep it simple, keep it moving, and interact often.
Read More...Good Customer Service Is More Than Good PR
At a time when every customer counts we must never forget how our customers see us. One single negative contact can ruin your reputation in the eyes of not only that one customer — but everyone he or she knows as well. After all, word of mouth works both for or against you. You need […]
Read More...