It is your obligation and responsibility not to let them forget you. We all know it is easier to resell your satisfied customers than find new ones. However, you are failing your customers if they don’t know how you can serve them in different ways than they first engaged with you. Never assume that customers, […]

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How do you write a good acceptance speech? Start early, be yourself, honor those who’ve helped you, state your connection to the organization giving you the award, and rehearse…again…again and again. Every year the American Payroll Association honors their Man and Woman of the Year. The next year at the annual conference call Congress they […]

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How often have you heard a great presentation where you left energized and enthusiastic, only to get sidewalk amnesia? You forget why you were inspired. By the time you hit the car, the speaker’s message – and your excitement – is lost. Have you delivered a presentation like that? An unforgettable presentation is “sticky.” It […]

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When you’re an engineer presenting at a user meeting or customer conference, you are the expert on the topic you plan to deliver to your customers. Remember, your audience does not want to know everything you know; they just need to know about the subject of your presentation. You can connect with your audience, regardless […]

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Good habits can determine the success of our public speaking, business communications, and careers. Habits are a part of us, built up like the layers of a pearl from our own juices. They can either provide a lustrous shield against adversity – or an imprisoning shell of our own making.  They can play a significant […]

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Speech coach and author Gary Genard is a great blogger. In a recent post, Gary discusses Sir Richard Branson’s advice on public speaking. Branson, the entrepreneur, adventurer, humanitarian, and founder of the Virgin Group, explained his approach to presentations in an article called, “My Top Tips for Public Speaking,” on the Virgin website. Branson declared, […]

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Designing a presentation starts with the creative process, which can be messy. PowerPoint is tidy, but should only come in later when preparing a presentation. I love PowerPoint. Maybe you do too? Remember, however, that PowerPoint is a visual aid.

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