What You Can Say Instead of “I’m Sorry” and Build Credibility

What You Can Say Instead of “I’m Sorry” and Build Credibility

A client recently asked me to come up with suggestions for her team members who were overusing the phrase, “I’m sorry” with clients. “I’m sorry” is important when a genuine apology is called for. However, many professionals have developed the habit of apologizing...
How Do You Do Stop Everyone Including the Boss from Dominating Meetings?

How Do You Do Stop Everyone Including the Boss from Dominating Meetings?

When one person dominates a meeting, your goal is not to “shut them down.” Your responsibility is to protect the participation of the whole room. Why does this matter? Because meetings are designed to benefit from the collective experience, expertise, and perspective...
Good Speakers Know the Basics. Great Speakers Know These Techniques

Good Speakers Know the Basics. Great Speakers Know These Techniques

You’re invited to Under the Magnifying Glass: Good to Great Presentations. Recently, I delivered a very successful and well-received presentation at the National Speakers Association Convention, Influence. Based on the enthusiastic feedback, I decided my friends and...