When you build credibility, trust and confidence with your customers, you build sales. Make great service central to your sales strategy. Friction Can Kill the Customer Experience by Shep Hyken Friction has several meanings according to the Merriam-Webster dictionary: the act of rubbing one thing against another; the force that causes a moving object to […]
Read More...To Be Competitive, Learn How to Use The Right Language
Every sales presentation or conversation is a missed or captured opportunity. If you sound the same as everyone else, you have no advantage. When you learn how to use the right language, in a more effective way, you enjoy a competitive edge and get results. Enjoy this video sample from FrippVT on improving your sales […]
Read More...How to Increase Sales by Asking Great Questions
To be powerful and persuasive, keep your sales conversations focused on your clients’ concerns – not on the product or service you provide. Ask the right questions to understand your clients’ concerns. Don Hutson explains how here – plus, enjoy this FrippVT Sales Series video of the two of us discussing how to get amazing […]
Read More...What Is The Secret of Amazing Customer Service? See What Hyken & Fripp Have to Say About Customer Service and Sales
What Is The Secret of Amazing Customer Service? Would you believe attitude? By Shep Hyken, CSP, CPAE, Best Selling Author I was recently invited to meet with a group of 12 executives to talk about customer service. I decided that for this more intimate group setting I would take an interactive approach, a dialogue with […]
Read More...8 Ways to Add Value to Your Message
Some presenters are silly enough to think that if they talk longer, they are giving more value or getting their point across more effectively. Actually, audiences of any size, from 5 to 500, are eager for content to be presented as efficiently and as memorably as possible. Here are eight ways to make your message […]
Read More...Communication Is The Most In-Demand Skill
Being a competent, confident communicator is key to career success. Unfortunately, many begin their careers without adequate communication skills, even the college educated. Do you have the training, practice, and tools you need to communicate and lead effectively? As an in-demand speech coach and the creator of FrippVT, I know that even if you aren’t […]
Read More...How to Tell Better Stories in Your Speeches
If you are a leader, manager, executive, sales professional, or keynote speaker, you are more effective when you tell great stories and use good examples. These three techniques will help you turn simple stories into examples that will be remembered and repeated: Think chronologically. Use shorter sentences or phrases. Consider each visual scene. In January, […]
Read More...It’s Time for High Trust Selling – Dr. Tony Alessandra & Patricia Fripp
The world of business has changed and continues to change dramatically and rapidly. Markets have grown from local to national to global. Technology no longer offers a competitive advantage, and customers have become much savvier. All of these changes and more have created an environment in which salespeople must adopt new attitudes, learn new skills, […]
Read More...Opening Phrases You Can Use – FrippVT Video
The first and last 30 seconds of your speech have the most impact, so give your opening and closing words careful consideration. If you open your presentation with an obvious and dull greeting, such as, “Ladies and Gentlemen, it is a pleasure to be here today,” you waste your precious first seconds. In this brief […]
Read More...Are Your Prospects Walled Off From You?
Isn’t it frustrating? Often it appears your prospects are almost completely walled off from you. Okay, that’s not entirely true. But for all practical purposes, it may as well be. Your prospects are busy with multiple priorities and they are definitely not waiting around for a mass email message from your marketing department or a […]
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