As a presentation skills expert, I’m often asked, “Where do I find good stories and examples for my presentations?” The answer lies in our everyday experiences. Here are a couple from my own journey, focusing on the important role of customer service. Consider this: every interaction your organization has with customers either strengthens or weakens […]
Read More...Shift Your Perspective: Embrace 2024 with Fresh Eyes
As we stride into 2024, it’s crucial to recognize the impact of recency bias – the tendency to overemphasize recent experiences or the latest information when forecasting future events. This bias can skew our expectations, leading us to believe that the near past is a mirror of what’s to come. However, there’s an alternative viewpoint […]
Read More...Every Moment Counts: Lessons in Opportunity from TV to YouTube Stardom
Want Success? You Never Know Where Your Next Big Break Is Coming From! A Blast from the Past Frippicism® Opportunity does not knock once. It knocks all the time we do not always recognize the sound. Earlier in my speaking career, I was mostly a keynote speaker. Recently, I was having fun reviewing a couple […]
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