As a presentation skills expert, I’m often asked, “Where do I find good stories and examples for my presentations?” The answer lies in our everyday experiences. Here are a couple from my own journey, focusing on the important role of customer service. Consider this: every interaction your organization has with customers either strengthens or weakens […]

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Frippicism: The key to career success is to learn to sell yourself and your ideas to your senior management. It’s no secret. The higher up the corporate ladder you go, the more important your public speaking skills become.  If you have your sights set on increased responsibility with the position and the salary that goes […]

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If you do not enjoy the position, salary, or respect your feel you deserve, I recommend you dress and speak for the role you aspire to, not the one you now have. When I was growing up, my mother gave me great advice. She said, “Patricia, of course, it is the inner you that is […]

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There are many life lessons we can learn from movie stars and Hollywood. Set your own values. When I was 23, I became one of the first women in the new industry of men’s hairstyling. My boss, Jay Sebring, was the hairstylist to the stars. I would pick up the phone and find Steve McQueen […]

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