As a presentation skills expert, I’m often asked, “Where do I find good stories and examples for my presentations?” The answer lies in our everyday experiences. Here are a couple from my own journey, focusing on the important role of customer service. Consider this: every interaction your organization has with customers either strengthens or weakens […]

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Frippicism: The key to career success is to learn to sell yourself and your ideas to your senior management. It’s no secret. The higher up the corporate ladder you go, the more important your public speaking skills become.  If you have your sights set on increased responsibility with the position and the salary that goes […]

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