Rebecca Linquist helps Eugen Roman, lose his Romanian accent at her Campbell office as reported to Patrick Tehan of the San Jose Mercury News/MCT SAN JOSE, Calif.—Two decades after emigrating from Taiwan, Sean Chang’s accent was a barrier to friendships with Americans. Native English-speakers found it too much work when conversation went beyond small talk, said […]

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Books  Bayan, Richard, Words that Sell, Contemporary Books, 1984 Bedrosian, Margaret, Speak Like a Pro, Wiley, 1987 Carnegie,Dale, The Quick and Easy Way to Effective Speaking, Pocket Books, 1977 Chan-Herur, K.C., Communicating with Customers Around the World, AuMonde International, 1994 Dawson, Roger, The Secrets of Power Persuasion, Prentice Hall, 1992 Holliday, Micki, Secrets of Power Presentations, Career Press, 1999 Klepper, Michael, I’d Rather Die Than Give a Speech!, Irwin […]

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If You Are Making these PowerPoint Mistakes Here is How You Fix Them How would you answer this multiple-choice question? Which of the following statements best describes your view regarding PowerPoint® slides? (a) My PowerPoint slides demonstrate what a great graphic artist I am! (b) My PowerPoint slides are great because I use everything the […]

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How you can attract, retain and extend your relationship with customers. by Patricia Fripp, CSP, CPAE Frippicisms on Sales and Marketing strategy • It is not your client’s job to remember you, it is your obligation and responsibility to make sure they don’t forget you. • The real sale comes after the sale. • Your best customer is the hottest […]

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The following happened when I was recently in Orlando. It bugged me so much I had to write about it. So there I was, along with Dave, standing in the front of an almost empty meeting room. Dave had heard me speak to a group of managerial accountants in Boston. It went over so well, […]

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