Be creative. Think Hollywood! Tell stories and give examples as you go through your program, the same way you would in person. However, your Webinar needs more visuals to help engage the audience. Use more slides than with an in-person presentation. Add bullet points one at a time as you “build.” Don’t present a list of all your points before you discuss them. Keep it simple, keep it moving, and interact often.
Read More...Good Customer Service Is More Than Good PR
At a time when every customer counts we must never forget how our customers see us. One single negative contact can ruin your reputation in the eyes of not only that one customer — but everyone he or she knows as well. After all, word of mouth works both for or against you. You need […]
Read More...“And What do YOU Do?” A Simple Booster That Adds to Productivity!
If we want to have strong, self-confident teams in our businesses, let’s ask, listen, and learn about each other’s accomplishments. You’ll be amazed at the talent all around you, some that even your colleagues may not acknowledge in themselves. One of the best ways to feel connected with others in a company is to have […]
Read More...Pretend You Own the Company
The most important thing your work can offer you is a chance to feel good about yourself. Do you see yourself as a productive, contributing member of your company? Do you know why your company exists? When you realize what your company offers to society, you’ll be able to understand what part you play. Work […]
Read More...Keeping up with the vigilante consumer: customer retention, customer service
If you increase customer retention just 5% more, your profits will increase 100%. U.S. population growth is projected to be 1.1% in the next twenty years. Disposable income in the US is growing only 2% every year. US businesses will invest more than $1 billion this year on computer technology, just for customer service departments. […]
Read More...Spotting the Leaders
This is a story my Fripp Associate David Palmer, PhD told at our recent speaking skills class. Hope it makes you think and act like a leader. It was 1952. The Korean War had been going for three years…and the North Koreans were short of resources, especially soldiers. Both sides continued to take POW’s, but […]
Read More...If the World Were Perfect
Whatever you are about to do, ask yourself, “If the world were perfect, what would this particular thing look like or be like?” Of course, it can’t be perfect, but too many times we compromise on a compromise, rather than compromising on perfection. Choose your actions, not for how they affect today, but for where […]
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