The key to connection is conversation. The secret of conversation is asking questions. The quality of the answers you receive depends upon the quality of your questions. That is critical in sales. Learning how to ask relevant questions was an important part of my own educational experience. When I was a young woman, I was […]

Read More...

“We Are Here to Talk About Heroes” I was coaching a gentleman who needed to inspire action and commitment. Ed worked with The Gap, and I said, “Okay, Ed, tell me about yourself.” He said, “I am a newly promoted vice president of a certain division, and this is my first speech to the company […]

Read More...

Good customer service is more than good PR. It is the best way to increase sales from the same customers and also earn recommendations. At a time when every customer counts we must never forget how our customers see us. One single negative contact can ruin your reputation in the eyes of not only that […]

Read More...

A Team Is More than a Group of People  John Amatt is a mountain climber, explorer, and popular motivational speaker. I had the pleasure of meeting him and learned from our meeting. Enjoy this story he told me. When John Amatt led the 1982 Canadian team on a successful Mount Everest expedition, only three […]

Read More...

3 Great Techniques for You to Captivate Your Audience When your message is memorable, your communication clear, and your presentation powerful, you will position yourself for greater success. If you are a leader, manager, executive, sales professional, or keynote speaker, you are more effective when you tell great stories and use good examples. These three […]

Read More...

Practice Makes Perfect – Or Does it? I’m a believer in learning through repetition and reinforcement. However, as we practice and rehearse our presentations we need to ask ourselves, “Am I practicing to improve or to reinforce bad habits?” The reality is that we are doing both. You’re familiar with the expression, “Practice makes perfect.” […]

Read More...

Criticism: How to Turn Gripes into Growth Criticism, also known as feedback, can help us improve our presentation skills. No one enjoys being criticized, but if you want to succeed, you must overcome your natural instincts and actively seek out feedback, good and bad. After years as a professional speaker, I understand. Some years I […]

Read More...