Keynote Speech: Getting, Keeping, and Deserving Your Customers

(Keynote speech or seminar. You pick the format or length of program that best suits your needs.)

If we want to become industry leaders or have a competitive edge we need to demonstrate to our customers we are better than our competition. We want to stand out and be their obvious preferred choice.

Patricia Fripp knows how to use service as a competitive advantage.

If you want to get, and keep, your customers' loyalty you need to deserve it. The key to the success of your business does not get any simpler than that.

In this entertaining and thought provoking session, you will learn how to:

• Create a customer service and sales environment
• Understand what your customers demand
• Motivate employees to act as if their names were on the door
• Conduct meetings that are educational and fun
• Implement the number one management tool to build a productive team
• Successfully attract new business
• Combine simple technology into your marketing mix.

Patricia Fripp enjoyed a highly-successful career in a service industry before becoming an award-winning keynote speaker and sales trainer. Her practical ideas will enable you to consistently exceed the expectations of your valued customers.

"I have hired speakers for 25 years. Without a doubt, you are the most reliable, versatile, easy to work with, hassle-free, customer-friendly speaker we've ever booked. When you're the keynoter, I sleep better at night."
—Dan Maddux, Executive Director, American Payroll Association

Related learning materials:

• Getting, Keeping, and Deserving Customers - DVD
• Make It, So You Don't Have to Fake It! - book

Please Note: This description is just a guide. It will help you find information for your convention brochure. No program is exactly the same; it is designed for your situation. Whether you choose a keynote speech, workshop, seminar, or convention breakout the length and format will be varied to suit your needs.

Request more information on Fripp presentations and availability.

"As you know the Saratoga Alain Pinel Realtors are highly successful. Many make a million dollars a year. This means although they enjoy good speakers and trainers they are often very difficult to impress. Based on your reputation I expected your message would be the perfect way to start the year. However, you really exceeded my expectations!"
—Carol Burnett, Vice President & Managing Broker, Alain Pinel Realtors

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Patricia Fripp
527 Hugo Street — San Francisco — California 94122
US: 800-634-3035 — Phone: 415-753-6556
Fax: 415-753-0914 — Email: PFripp@Fripp.com
http://www.fripp.com

    © 1995 - 2010 Patricia Fripp, CSP, CPAE - A Speaker For All Reasons - All Rights Reserved.