Articles for Business Leaders on Customer Service, Recruitment & Human Resources, and Motivation & Career Success

Patricia Fripp offers you her articles on public speaking and presentation skills to reprint or repost - FREE - provided that her name and contact information (supplied at the end of each article) are included. Please let us know how you plan to use any article(s) by Patricia Fripp by contacting us through this easy online form: Contact Patricia Fripp to Reprint Articles.

Articles on Customer Service

• Taming the Vigilante Consumer - What Do They Really Want?
  (1003 words)
• Good Customer Service Is More Than Good P.R.
  (381 words)
• 5 characteristics of a professional
  (661 words)
• Your two customer service questions
  (360 words)
• Develop an 'unfair advantage' over your competition
  (582 words)
• Don't take all the money that's on the table
  (256 words)
• Keeping up with the vigilante consumer
  Providing superb customer service
  (1665 words)
• Customer service means actions, not slogans
  (890 words)
• Customer service is everybody's job
  (228 words)
• Everyone represents your company
  (2,098 words)

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Articles on Recruitment & Human Resources

• Create Productivity on the Job: It is Rocket Science!
  (775 Words)
• What to ask for before you hire - smart employee hiring starts with smart interviewing
  (684 words)

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Leadership & Team Building

• The Opportunity of Adaptive Leadership by Omar Khan
  (2,920 words)
• Turn Your Corporate Clients Into Speaking Stars
  (875 words)
• "And What do YOU Do?" A Simple Booster That Adds to Productivity!
  (790 words)
• Spotting the Leaders
  (209 words)
• What's your cat's name? a team-building exercise
  (404 words)
• Leadership lesson 1: why can't we do it?
  (216 words)
• Leadership lesson 2: I'm glad you asked
  (196 words)
• Leadership lesson 3: why did you do it that way?
  (392 words)
• How to make your employees look good! 4 questions to help you boost your company image
  (1414 words)
• Dealing with the Sudden, The Unexpected, The Abrupt Shock
  (316 words)
• Criticism: bash or boost?- turning gripes into growth
  (684 words)
• Leadership lessons from everyday heroes
  (512 words)
• How to make your meetings fun
  (347 words)
• How to make your meetings fun
  (685 words)
• How to make your meetings fun
  (1025 words)
• The genius of teamwork
  (684 words)
• A team is more than a group of people
  (473 words)

Contact Patricia Fripp to reprint or repost her articles.

Articles on Motivation and Career Success

• Communicating Clearly Through Voice Mail and Email
  (545 words)
• Be Easy To Do Business With
  (516 words)
• Dress for the Role You Want
  (527 words)
• You Never Know Where Your Next Big Break Is Coming From!
  (517 words)
• Be a Star in Your Private Life
  (255 words)
• Pretend You Own the Company
  (439 words)
• If the World Were Perfect
  (409 words)
• Save 15 Minutes a Day - Gain 2 Weeks a Year!
  (547 words)
• How to Say 'No' by Saying 'Yes'
  (516 words)
• Market Your Uniqueness
  (455 words)
• Why do people say 'yes?' The '6 weapons of influence
  (1217 words)
• Develop an "unfair advantage" over your competition
  (582 words)
  Clean out the closets of your life
  (276 words)
• Mentors come in all shapes and sizes, formal and informal
  (226 words)
• Have you built a business? Or just a job? All over again
  (1400 words)
• Life lessons from the movie stars - #1
  (536 words)
• Life lessons from the movie stars - #2
  (477 words)
• Life lessons from the movie stars - #3
  (184 words)
• Life lessons from the movie stars - #4
  (412 words)
• Life lessons from the movie stars - #5
  (711 words)
• Life lessons from the movie stars - #6
  (478 words)
• How to fall in love with your job all over again
  (820 words)
• Change your thinking a few degrees
  (345 words)
• Lessons I learned behind a hairstyling chair
  (350 words)
• What you are is as important as what you do honesty, ethics & parenting
  (191 words)

Contact Patricia Fripp to reprint or repost her articles.